Delivery & Returns
Terms and Conditions of Sale
United Kingdom & Ireland
Orders placed via our website will be sent on the same day if ordered by 10am, Monday - Friday and will be received within 48 hours.
Orders placed via our website will be sent on the same day if ordered by 10am, Monday - Friday and will be received within 2-5 business days.
Rest Of World
Orders placed via our website will be sent on the same day if ordered by 10am, Monday - Friday and will be received within 5-9 business days.
For exchanged or returned items, the customer will be responsible for the cost of any postage/shipping.
Order Cancellation: Pre-Shipment
If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via telephone. You will not be charged any penalty and your payment method will also be cancelled. If the order has been shipped, then the Post-Shipment cancellation will apply.
Order Cancellation: Post-Shipment
You may cancel your order up to 14 working days from receipt of your purchase. All goods must be returned in an unopened and unused state for refund. Please see our Returns Policy for more information.
Returns Policy - Cancellation of Order
All goods purchased from Vixen & Blush online may be returned for refund, exchange or replacement within 14 working days from receipt of delivery.
We try to make refunds within one week of receipt back to us though promise to make all refunds within 14 calendar days from receipt of goods to our salon. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.
Please return the goods to the address on the receipt/invoice or to an address provided if different.
We are unable to replace or exchange an item until the original parcel is returned to Vixen & Blush. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.
The terms and conditions below apply to individuals and salons purchasing goods.
Vixen & Blush will not be liable for the hair once this had been taken from the packaging. We trust that you have had appropriate training to apply these extensions and cannot provide training to those seeking it. We do not provide telephone support due to lack of training.
Vixen & Blush do not recommend colouring or silver shampoo any human hair product. If you do decide to go ahead and colour the hair, all guarantees are voided and we will not accept hair back as you have made a change to the original condition of the product.
Whilst we endeavour to give the best advice over the phone and via email, however we will not be held responsible for any disparity in colour matching.
Discount codes are not valid on sale items, unless otherwise stated. Discount codes are not valid in conjunction with any other code, promotional offer or free gift with purchase. Any promotional items or gifts with purchase are subject to availability. Any items which are purchased with a promotional free gift must be returned with the free gift in order to receive a full refund for the original item purchased.
Discount codes are registered to certain addresses and will not be valid if the discount code is being used and shipped to a different address.